Product support
Report app, portal, or billing issues. Sales and demo requests stay on Contact.
Report a product issue
Describe the problem with RehabPilot (app, portal, or billing). We reply by email — check your inbox for a secure link to this thread.
Ticket submitted
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Support tickets (and optional screenshots) are stored on our servers, retained for 12 months after the ticket is closed, and deleted when you delete your account. Do not upload patient health information unless you have a lawful basis to share it with us for support.
Before you write
- Account & billing: signed-in customers can also open tickets from My account → Help.
- Sales & Enterprise: use Contact for demos and pricing conversations.
- Patients: therapy questions go to your clinic — RehabPilot support is for the app only.