Delete Account

Last updated: 26 October 2026

There is no self-service account deletion on this website. How you delete depends on whether you use RehabPilot as a patient or as a clinic.

Patients — delete in the app

1. Open the RehabPilot app and sign in.
2. Go to your profile.
3. Choose Delete account and confirm.

This deletes your login and account data at RehabPilot. Treatment data your clinic created (e.g. plans and notes) is managed by the clinic as controller; please contact your clinic to have it deleted.

Clinics — export first, then deletion on instruction

Before closing a practice account, use the in-app export (profile, plans, exercises, week schedules, session notes, messages, media metadata, completion records) while your subscription is active. After contract end, we return or delete practice data only on your documented instructions per DPA Section 8 (Art. 28(3)(g) GDPR) — not automatically.

Your practice remains responsible for its own medical-record and documentation retention duties (e.g. under national healthcare law). RehabPilot is not an archive for clinical records.

Practice accounts, subscriptions, and practice data are not removed with a one-tap delete in the app. To request deletion or closure, email [email protected] with the subject line RehabPilot account deletion.

Please include:

• the email address of the clinic account;
• the clinic/practice name if known;
• whether you want the practice closed and associated user access removed;
• whether you have completed an export and how we should handle remaining data (return or delete).

We will confirm the request. Account and billing data are handled as described in our Privacy Policy, subject to legal retention (for example invoices).

In the app you can open these instructions from Practice settings → Delete account. Billing and payment methods remain under Manage account on the web portal.

Contact

RehabPilot
Josef Kirchhofer & Phillip Rosenheinrich GbR
Destouchesstr. 3, 80803 Munich, Germany
Email: [email protected]