Fix: Wrong Plan Tier Features — Clinic Guide
Software checks to resolve fix: wrong plan tier features in RehabPilot clinic workflows.
When “Fix: Wrong Plan Tier Features” appears, support it as a software troubleshooting checklist: inspect invite status, plan publish state, seat/tier entitlements, device PIN, OS notifications, and media upload health before changing clinical content.
- Plan builder captures sets, reps, and holds as structured fields patients can follow.
- Duplicate-and-adapt keeps personalization fast without rebuilding from scratch.
- Keep HEP delivery inside structured plans rather than ad-hoc chat video threads.
- Typical traps include expired invites after phone changes, Solo seats expecting week planner (Clinic/Enterprise only), seat caps blocking new therapists, and reminders killed by OS settings.
- Capture tier, device, and last successful invite for support.
- Resolve with product settings — not by rewriting dosage as medical advice — and keep the free patient app view as your verification step for “Fix: Wrong Plan Tier Features”.
- Archive retired cues so new hires never attach obsolete media.
- Week planner promises belong only on Clinic or Enterprise seats.
Why this matters
Tier-aware checks
For “Fix: Wrong Plan Tier Features”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Wrong Plan Tier Features”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Wrong Plan Tier Features” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Wrong Plan Tier Features”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Wrong Plan Tier Features” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Wrong Plan Tier Features” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Wrong Plan Tier Features” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Wrong Plan Tier Features”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Wrong Plan Tier Features”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Wrong Plan Tier Features” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Wrong Plan Tier Features”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Wrong Plan Tier Features”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Wrong Plan Tier Features”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Wrong Plan Tier Features” so support can match logs.