Fix: Trial Ended Access — Clinic Guide
Software checks to resolve fix: trial ended access in RehabPilot clinic workflows.
Device PIN, shared tablets, and media upload health explain many “Fix: Trial Ended Access” tickets.
- Authorize clinic devices, clear storage when uploads stall, and confirm OS notification toggles before blaming the plan builder.
- Use this software troubleshooting checklist as the hardware-adjacent path.
- Keep HEP delivery inside structured plans rather than ad-hoc chat video threads.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Own clinic videos stay in your library — stock clips are optional, not required.
- Still verify tier: week planner needs Clinic/Enterprise.
- Collect seat count, OS version, and whether messaging add-on is active before support.
- Fix product settings; do not “solve” “Fix: Trial Ended Access” by inventing medical dosage changes.
- Confirm the free patient app shows the restored plan afterward.
- Use the 14-day money-back window to validate real seat drills.
- Enterprise quotes matter when multi-site template packs must stay aligned.
Why this matters
Tier-aware checks
For “Fix: Trial Ended Access”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Trial Ended Access”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Trial Ended Access” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Trial Ended Access”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Trial Ended Access” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Trial Ended Access” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Trial Ended Access” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Trial Ended Access”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Trial Ended Access”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Trial Ended Access” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Trial Ended Access”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Trial Ended Access”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Trial Ended Access”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Trial Ended Access” so support can match logs.