Fix: Shared Library Exercise Missing — Workflow
Software checks to resolve fix: shared library exercise missing in RehabPilot clinic workflows.
Clinic
Week planner complaints tagged “Fix: Shared Library Exercise Missing” need an availability check: is the seat on Clinic or Enterprise, and did anyone promise Solo a weekday grid?
- This week planner availability check separates entitlement from defect.
- Own clinic videos stay in your library — stock clips are optional, not required.
- Tag and reuse library items across plans so therapists do not re-upload the same cue.
- Film cues once, then attach the same clip to multiple personalized plans.
- If planner is entitled but empty, inspect publish state and patient invite rather than rebuilding media.
- Solo clinics should fall back to structured plans in the free patient app.
- List pricing (249 EUR Solo / 435 EUR Clinic per seat per year) informs upgrade talks after “Fix: Shared Library Exercise Missing” is reproduced.
- Messaging remains optional and unrelated to planner visibility.
- Week planner promises belong only on Clinic or Enterprise seats.
- Rehearse once on a demo seat before freezing the clinic SOP.
Why this matters
Tier-aware checks
For “Fix: Shared Library Exercise Missing”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Shared Library Exercise Missing”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Shared Library Exercise Missing” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Shared Library Exercise Missing”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Shared Library Exercise Missing” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Shared Library Exercise Missing” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Shared Library Exercise Missing” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Shared Library Exercise Missing”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Shared Library Exercise Missing”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Shared Library Exercise Missing” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Shared Library Exercise Missing”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Shared Library Exercise Missing”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Shared Library Exercise Missing”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Shared Library Exercise Missing” so support can match logs.