Fix: PIN Unlock Forgotten — Clinic Guide
Software checks to resolve fix: pin unlock forgotten in RehabPilot clinic workflows.
Clinic
Invite and app recovery for “Fix: PIN Unlock Forgotten” usually beats rebuilding the entire plan.
- Confirm the clinic side published, then re-invite after email/SMS or phone changes; verify the free RehabPilot patient app shows the intended program.
- This software troubleshooting checklist stays on that path.
- Keep HEP delivery inside structured plans rather than ad-hoc chat video threads.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Own clinic videos stay in your library — stock clips are optional, not required.
- If messaging add-on chat contradicts the plan, republish structured cues instead of letting threads become the HEP.
- Seat pricing questions are separate: Solo 249 / Clinic 435 EUR per seat per year list does not cause invite failures.
- Escalate with screenshots and timestamps once “Fix: PIN Unlock Forgotten” reproduces on both clinic and patient sides.
- Score success on invite completion, not vanity feature counts.
- Use the 14-day money-back window to validate real seat drills.
Why this matters
Tier-aware checks
For “Fix: PIN Unlock Forgotten”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: PIN Unlock Forgotten”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: PIN Unlock Forgotten” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: PIN Unlock Forgotten”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: PIN Unlock Forgotten” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: PIN Unlock Forgotten” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: PIN Unlock Forgotten” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: PIN Unlock Forgotten”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: PIN Unlock Forgotten”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: PIN Unlock Forgotten” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: PIN Unlock Forgotten”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: PIN Unlock Forgotten”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: PIN Unlock Forgotten”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: PIN Unlock Forgotten” so support can match logs.