Fix: Patient Invite Not Received — Clinic Guide
Software checks to resolve fix: patient invite not received in RehabPilot clinic workflows.
Support-ready evidence for “Fix: Patient Invite Not Received”: tier, seat usage, device OS, error screenshot, messaging add-on yes/no, and timestamps for last successful invite.
- This software troubleshooting checklist assumes you gather those before escalating.
- Invite links onboard patients to the free app; re-invite after phone changes.
- Front desk can own invite steps while clinicians own plan content.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Walk the software path in order — entitlements, publish, invite, patient app view, then PIN/media.
- Solo versus Clinic matters for week planner.
- Seat list prices (249 / 435 EUR per seat per year) belong in commercial follow-up, not in the first restore steps.
- Keep resolution centered on RehabPilot settings so “Fix: Patient Invite Not Received” stays reproducible next time.
- Progress views close loops after missed check-offs without rewriting dosage as advice.
- Answer seats with the screen path first, then tier gates.
Why this matters
Tier-aware checks
For “Fix: Patient Invite Not Received”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Patient Invite Not Received”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Patient Invite Not Received” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Patient Invite Not Received”, so support can reproduce the same software path quickly.
Steps
-
Reproduce the symptom
Note the exact UI for “Fix: Patient Invite Not Received” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
-
Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Patient Invite Not Received” before changing clinical plan content.
-
Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Patient Invite Not Received” — then document which product setting restored access.
-
Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Patient Invite Not Received”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Patient Invite Not Received”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Patient Invite Not Received” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Patient Invite Not Received”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Patient Invite Not Received”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Patient Invite Not Received”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Patient Invite Not Received” so support can match logs.