Fix: Messaging Add On Not Active — Clinic Guide
Software checks to resolve fix: messaging add on not active in RehabPilot clinic workflows.
Invite and app recovery for “Fix: Messaging Add On Not Active” usually beats rebuilding the entire plan.
- Confirm the clinic side published, then re-invite after email/SMS or phone changes; verify the free RehabPilot patient app shows the intended program.
- This invite and app recovery path stays on that path.
- Patient messaging is an add-on — enable it when between-visit chat is part of SOP.
- Keep messaging purpose-bound so reminder channels stay clear.
- Own clinic videos stay in your library — stock clips are optional, not required.
- If messaging add-on chat contradicts the plan, republish structured cues instead of letting threads become the HEP.
- Seat pricing questions are separate: Solo 249 / Clinic 435 EUR per seat per year list does not cause invite failures.
- Escalate with screenshots and timestamps once “Fix: Messaging Add On Not Active” reproduces on both clinic and patient sides.
- Score success on invite completion, not vanity feature counts.
- Use the 14-day money-back window to validate real seat drills.
Why this matters
Tier-aware checks
For “Fix: Messaging Add On Not Active”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Messaging Add On Not Active”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Messaging Add On Not Active” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Messaging Add On Not Active”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Messaging Add On Not Active” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Messaging Add On Not Active” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Messaging Add On Not Active” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Messaging Add On Not Active”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Messaging Add On Not Active”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Messaging Add On Not Active” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Messaging Add On Not Active”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Messaging Add On Not Active”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Messaging Add On Not Active”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Messaging Add On Not Active” so support can match logs.