Fix: Media Upload Fails Clinic — Clinic Guide
Software checks to resolve fix: media upload fails clinic in RehabPilot clinic workflows.
Clinic
Week planner complaints tagged “Fix: Media Upload Fails Clinic” need an availability check: is the seat on Clinic or Enterprise, and did anyone promise Solo a weekday grid?
- This seat and tier feature check separates entitlement from defect.
- Keep HEP delivery inside structured plans rather than ad-hoc chat video threads.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Own clinic videos stay in your library — stock clips are optional, not required.
- If planner is entitled but empty, inspect publish state and patient invite rather than rebuilding media.
- Solo clinics should fall back to structured plans in the free patient app.
- List pricing (249 EUR Solo / 435 EUR Clinic per seat per year) informs upgrade talks after “Fix: Media Upload Fails Clinic” is reproduced.
- Messaging remains optional and unrelated to planner visibility.
- Week planner promises belong only on Clinic or Enterprise seats.
- Rehearse once on a demo seat before freezing the clinic SOP.
Why this matters
Tier-aware checks
For “Fix: Media Upload Fails Clinic”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Media Upload Fails Clinic”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Media Upload Fails Clinic” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Media Upload Fails Clinic”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Media Upload Fails Clinic” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Media Upload Fails Clinic” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Media Upload Fails Clinic” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Media Upload Fails Clinic”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Media Upload Fails Clinic”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Media Upload Fails Clinic” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Media Upload Fails Clinic”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Media Upload Fails Clinic”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Media Upload Fails Clinic”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Media Upload Fails Clinic” so support can match logs.