Fix: Low Adherence Despite App — Clinic Guide
Software checks to resolve fix: low adherence despite app in RehabPilot clinic workflows.
Support-ready evidence for “Fix: Low Adherence Despite App”: tier, seat usage, device OS, error screenshot, messaging add-on yes/no, and timestamps for last successful invite.
- This week planner availability check assumes you gather those before escalating.
- Check-offs and clinic progress views close the loop after missed sessions.
- Adherence tools organize home-program completion — they do not replace clinical judgment.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Walk the software path in order — entitlements, publish, invite, patient app view, then PIN/media.
- Solo versus Clinic matters for week planner.
- Seat list prices (249 / 435 EUR per seat per year) belong in commercial follow-up, not in the first restore steps.
- Keep resolution centered on RehabPilot settings so “Fix: Low Adherence Despite App” stays reproducible next time.
- Progress views close loops after missed check-offs without rewriting dosage as advice.
- Answer seats with the screen path first, then tier gates.
Why this matters
Tier-aware checks
For “Fix: Low Adherence Despite App”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Low Adherence Despite App”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Low Adherence Despite App” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Low Adherence Despite App”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Low Adherence Despite App” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Low Adherence Despite App” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Low Adherence Despite App” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Low Adherence Despite App”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Low Adherence Despite App”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Low Adherence Despite App” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Low Adherence Despite App”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Low Adherence Despite App”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Low Adherence Despite App”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Low Adherence Despite App” so support can match logs.