Fix: Invite Link Expired — Clinic Guide
Software checks to resolve fix: invite link expired in RehabPilot clinic workflows.
Seat and tier checks come first for “Fix: Invite Link Expired”.
Solo never includes therapy week planner; Clinic and Enterprise do.
- Missing grids are upgrades, not outages.
- Frame this software troubleshooting checklist so owners do not file false bugs.
- Invite links onboard patients to the free app; re-invite after phone changes.
- Front desk can own invite steps while clinicians own plan content.
- Own clinic videos stay in your library — stock clips are optional, not required.
- Also verify seat count when a new therapist cannot log in, and confirm messaging add-on only if chat is expected.
- Library permission gaps can look like “broken video” until shared-team access is fixed.
- Keep clinical dosage untouched while you restore software access for “Fix: Invite Link Expired”, then confirm check-offs sync from the free patient app.
- PIN-shared tablets need an unlock checklist beside the HEP checklist.
- Progress views close loops after missed check-offs without rewriting dosage as advice.
Why this matters
Tier-aware checks
For “Fix: Invite Link Expired”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Invite Link Expired”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Invite Link Expired” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Invite Link Expired”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Invite Link Expired” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Invite Link Expired” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Invite Link Expired” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Invite Link Expired”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Invite Link Expired”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Invite Link Expired” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Invite Link Expired”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Invite Link Expired”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Invite Link Expired”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Invite Link Expired” so support can match logs.