Fix: Exercise Video Not Playing — Clinic Guide
Software checks to resolve fix: exercise video not playing in RehabPilot clinic workflows.
Week planner complaints tagged “Fix: Exercise Video Not Playing” need an availability check: is the seat on Clinic or Enterprise, and did anyone promise Solo a weekday grid?
- This invite and app recovery path separates entitlement from defect.
- Film cues once, then attach the same clip to multiple personalized plans.
- Patients open videos in the free RehabPilot patient app after invite.
- Document clinic SOP so every seat follows the same invite and update checklist.
- If planner is entitled but empty, inspect publish state and patient invite rather than rebuilding media.
- Solo clinics should fall back to structured plans in the free patient app.
- List pricing (249 EUR Solo / 435 EUR Clinic per seat per year) informs upgrade talks after “Fix: Exercise Video Not Playing” is reproduced.
- Messaging remains optional and unrelated to planner visibility.
- Keep messaging optional unless between-visit chat is written into SOP.
- Archive retired cues so new hires never attach obsolete media.
Why this matters
Tier-aware checks
For “Fix: Exercise Video Not Playing”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Exercise Video Not Playing”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Exercise Video Not Playing” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Exercise Video Not Playing”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Exercise Video Not Playing” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Exercise Video Not Playing” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Exercise Video Not Playing” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Exercise Video Not Playing”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Exercise Video Not Playing”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Exercise Video Not Playing” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Exercise Video Not Playing”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Exercise Video Not Playing”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Exercise Video Not Playing”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Exercise Video Not Playing” so support can match logs.