Fix: Duplicate Patient Records — Clinic Guide
Software checks to resolve fix: duplicate patient records in RehabPilot clinic workflows.
When “Fix: Duplicate Patient Records” appears, support it as a week planner availability check: inspect invite status, plan publish state, seat/tier entitlements, device PIN, OS notifications, and media upload health before changing clinical content.
- Keep HEP delivery inside structured plans rather than ad-hoc chat video threads.
- Document clinic SOP so every seat follows the same invite and update checklist.
- Own clinic videos stay in your library — stock clips are optional, not required.
- Typical traps include expired invites after phone changes, Solo seats expecting week planner (Clinic/Enterprise only), seat caps blocking new therapists, and reminders killed by OS settings.
- Capture tier, device, and last successful invite for support.
- Resolve with product settings — not by rewriting dosage as medical advice — and keep the free patient app view as your verification step for “Fix: Duplicate Patient Records”.
- Rehearse once on a demo seat before freezing the clinic SOP.
- Keep messaging optional unless between-visit chat is written into SOP.
Why this matters
Tier-aware checks
For “Fix: Duplicate Patient Records”, separate Solo limitations from Clinic week planner and team features so you do not escalate a missing tier capability as a product outage.
Invite vs content failures
When resolving “Fix: Duplicate Patient Records”, know whether patients lack access or see an outdated plan, because re-invite and republish are different software fixes.
Device and PIN hygiene
Shared clinic tablets need authorization and unlock SOPs — especially while fixing “Fix: Duplicate Patient Records” — so PIN and storage issues do not look like plan failures.
Support-ready evidence
Collect tier, seat count, OS notification state, and timestamps before escalating “Fix: Duplicate Patient Records”, so support can reproduce the same software path quickly.
Steps
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Reproduce the symptom
Note the exact UI for “Fix: Duplicate Patient Records” on patient app versus clinic app, including screenshots and whether the plan looked published before the failure.
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Check tier and seats
Confirm Solo, Clinic, or Enterprise and whether week planner or messaging add-on is expected for “Fix: Duplicate Patient Records” before changing clinical plan content.
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Apply the product fix
Re-invite, republish plan, free a seat, reset PIN, or clear storage — matching “Fix: Duplicate Patient Records” — then document which product setting restored access.
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Verify patient view
Confirm the free patient app shows the intended plan and reminder state after “Fix: Duplicate Patient Records”, including check-offs syncing back to clinic progress views.
Frequently asked questions
Quick answers for this RehabPilot clinic guide. Still stuck? Open the docs or contact support.
Week planner missing on Solo while fixing “Fix: Duplicate Patient Records”?
Expected. Therapy week planner ships on Clinic and Enterprise only. Upgrade the seat tier if “Fix: Duplicate Patient Records” requires weekday load balancing; Solo still delivers plans via the patient app.
Patient never got invite related to “Fix: Duplicate Patient Records”?
Check email or SMS delivery, expired invite links, and re-invite after phone changes. For “Fix: Duplicate Patient Records”, confirm the clinic side published the plan before blaming the patient device.
What to send support for “Fix: Duplicate Patient Records”?
Send tier, seat usage, device OS, a screenshot of the error, and whether messaging add-on is active. Include timestamps for “Fix: Duplicate Patient Records” so support can match logs.